New Delhi: The Central Shopper Safety Authority (CCPA) handed an order on violation of client rights by e-commerce platform Flipkart for permitting the sale of home stress cookers in violation of obligatory requirements and imposed a penalty on the corporate. Headed by Chief Commissioner Nidhi Khare, the CCPA has directed Flipkart to inform customers of all 598 stress cookers offered on its platform and recall the objects and reimburse their costs to the customers and submit a compliance report of the identical inside 45 days.
The corporate has additionally been directed to pay a penalty of Rs 1,00,000 for permitting the sale of such stress cookers on its e-commerce platform and violating the rights of customers. The Central Authorities, once in a while, notifies the High quality Management Orders (QCOs) specifying obligatory conformity to a typical and use of a typical mark for a product to guard customers from the chance of struggling harm and hurt within the curiosity of the general public at massive. (Additionally Learn: RBI releases dialogue paper on transaction fees on debit, credit score, & different)
The Home Strain Cooker (High quality Management) Order, which got here into power on 01.02.2021 mandates conformity to IS 2347:2017 for all home stress cookers. Subsequently, since February 1, 2021, all stress cookers are required to evolve to IS 2347:2017 and due diligence is required to be finished whether or not the stress cookers are provided on the market on-line or offline. (Additionally Learn: ACCA & IMA’s economic system survey: Financial confidence dips; looming weak development)
CCPA noticed that provisions within the `Flipkart Phrases of Use` akin to obligatory use of the phrases `Powered by Flipkart` on each bill of the product and distinguishing sellers as Gold, Silver, and Bronze for distribution of varied advantages point out the function performed by Flipkart within the sale of the stress cookers on its e-commerce platform.
Flipkart admittedly earned a complete charge of Rs 184,263 by way of the sale of such stress cookers on its e-commerce platform. It was noticed by CCPA that when Flipkart has gained commercially from the sale of such stress cookers, it can’t alienate itself from the function and duty arising out of its sale to customers. To boost consciousness and high quality consciousness amongst customers, CCPA has launched a country-wide marketing campaign to stop the sale of spurious and counterfeit items that violate QCOs printed by the Central Authorities.
Every day use merchandise recognized as a part of the marketing campaign embody helmets, home stress cookers, and cooking gasoline cylinders. CCPA has written to District Collectors throughout the nation to research unfair commerce practices and violations of client rights in regards to the manufacture or sale of such merchandise and submit an motion taken report. Below the marketing campaign, the Bureau of Indian Requirements (BIS) has carried out a search and seizure of quite a lot of non-standard helmets and stress cookers. 1,435 stress cookers and 1,088 helmets which didn’t conform to obligatory requirements have been seized by BIS.
